Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at support@vunipaw.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, and gift cards. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method